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Shipping Policy

SHIPPING POLICY — Multi‑FIX Property Maintenance

Effective Date: 27/03/2026
Business Name: Multi‑FIX Property Maintenance
Location: Isle of Wight, United Kingdom

 

1. Overview

This Shipping Policy explains how we handle the delivery of materials, parts, and equipment required for property maintenance services provided by Multi‑FIX Property Maintenance (“we”, “us”, “our”).

We do not operate an online store; however, we may supply or source materials as part of our services.

 

2. Delivery of Materials

When materials or parts are required for a job:

  • We may source and deliver them directly to your property

  • Delivery times depend on supplier availability

  • Any delivery charges will be included in your quote or invoice

  • We will inform you of expected delivery dates where possible

 

3. Delivery Areas

We deliver materials only within:

  • Isle of Wight

  • Surrounding local areas where services are provided

We do not offer national or international shipping.

 

4. Delivery Fees

Delivery fees may apply depending on:

  • Supplier charges

  • Distance travelled

  • Size or weight of materials

All fees will be clearly communicated before work begins.

 

5. Delays

Delivery delays may occur due to:

  • Supplier stock issues

  • Weather conditions

  • Transport disruptions

  • Third‑party courier delays

We will notify you of any delays as soon as possible.

 

6. Failed Delivery Attempts

If materials cannot be delivered due to lack of access or incorrect information:

  • A re‑delivery fee may apply

  • The job may be rescheduled

 

7. Damaged or Incorrect Items

If materials arrive damaged or incorrect:

  • We will arrange replacements

  • We will handle returns with the supplier

  • You will not be charged for supplier errors

 

8. Customer‑Supplied Materials

If you choose to supply your own materials:

  • We are not responsible for defects, shortages, or delays

  • Additional labour charges may apply if materials are unsuitable

 

9. Contact

For questions about this Shipping Policy, contact:

Email: djrmultifix@outlook.com

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