Refund Policy

A legal disclaimer

Last Updated: [1/10/2025]

This legal disclaimer governs the refund policy of Multi-Fix property maintenance ltd and Multi-Fix'd DiY store ("Company" "we," "us," or "our"). This Disclaimer is intended to be read in conjunction with our full Refund Policy, which provides specific details regarding refund eligibility, procedures, and timelines. By making a purchase of any product or service from us, you ("Customer," "you," "your") acknowledge that you have read, understood, and agree to be bound by the terms of our Refund Policy and this Disclaimer.

1. General Statement All refund requests are processed in accordance with our full Refund Policy, the terms of which are incorporated herein by reference. This Disclaimer outlines the limitations, reservations, and governing principles of said policy. Our Refund Policy is provided as a courtesy and does not supersede or waive any of our rights or remedies available at law.

2. Reservation of Rights The Company reserves the right, in its sole and absolute discretion, to modify, suspend, or terminate this Refund Policy (or any part thereof) at any time, with or without notice. The Company further reserves the right to refuse any refund request that does not comply with our stated policy, or any request that is suspected to be fraudulent, abusive, in bad faith, or in violation of our Terms of Service.

3. Eligibility and Conditions Refund eligibility is strictly conditional upon the Customer's adherence to all procedures and requirements set forth in our full Refund Policy. This includes, but is not limited to:

Adherence to specified time limits for initiating a refund request (e.g., within 14 days of purchase/delivery).

Provision of valid proof of purchase (e.g., order number, receipt).

For physical goods, the item(s) must be returned in their original, unused, and undamaged condition, with all original packaging and tags intact.

Failure to comply with any of these conditions may result in the denial of your refund request.

4. Non-Refundable Items and Services Notwithstanding any other provision, certain items and services are explicitly designated as non-refundable. These include, but are not limited to:

Digital products, software, and downloadable content.

Services that have already been performed or rendered.

Gift cards or vouchers.

Items marked as "Final Sale," "Clearance," or "Non-Refundable."

Custom-made or personalized items.

5. Process and Final Decision All refund requests are subject to review and verification by the Company. The submission of a request does not guarantee a refund. The Company's decision on any refund request is final and binding. The Company may, at its sole discretion, choose to issue a refund in the form of the original payment method, store credit, or an equivalent exchange.

6. Shipping and Handling Costs Unless explicitly stated otherwise in our full Refund Policy (e.g., for defective goods), all shipping, handling, and return-postage charges are non-refundable. The Customer is solely responsible for all costs associated with returning the item(s) to the Company.

7. Limitation of Liability To the maximum extent permitted by applicable law, the Company's total liability for any and all claims arising from or related to a purchase or refund request is strictly limited to the actual amount paid by the Customer for the specific product or service in question. The Company shall not be liable for any indirect, special, incidental, consequential, or punitive damages (including, but not limited to, loss of profits, loss of data, or cost of procurement of substitute goods) arising out of or in connection with our Refund Policy.

8. Governing Law This Disclaimer and our Refund Policy shall be governed by and construed in accordance with the laws and the federal laws of the United Kingdom applicable therein, without regard to its conflict of law provisions.

9. Acceptance of Policy By completing a purchase with Multi-Fix property maintenance ltd, you confirm that you have read, understood, and agree to the terms of our full Refund Policy and this Legal Disclaimer. If you do not agree with these terms, you must not complete a purchase.

Important Note: This template is a starting point. Laws regarding refunds (especially "cooling-off periods" for distance selling, warranties, and "final sale" items) are very specific and vary by jurisdiction. You must have this document reviewed by a legal professional in your jurisdiction to ensure it is compliant and enforceable.

Refund Policyt Updated: [Date]

Thank you for shopping at Multi-Fix Property Maintenance and Multi-Fix'd DiY Store. We are committed to ensuring your satisfaction with our products/services.

This policy outlines the conditions under which refunds are processed. By making a purchase from us, you agree to this Refund Policy.

1. General Return Window
We offer a 14-day return and refund policy. This means you have 14 days after receiving your item to request a return.

2. Eligibility for a Refund
To be eligible for a refund, your item must meet the following conditions:

The request must be made within the 14-day window.

You must provide valid proof of purchase (e.g., order number, receipt).

[For Physical Goods]: The item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging.

[For Services]: The service must not have been started, fully rendered or completed. 

3. Non-Refundable Items and Services
Unfortunately, we cannot accept returns or offer refunds on the following:

Gift cards

Downloadable digital products or software

Perishable goods (such as food, flowers, or plants)

Custom-made or personalized items

Items marked as "Final Sale," "Clearance," or "Non-Refundable"

Personal care or health items (due to hygiene reasons, e.g., cosmetics, masks)

Services that have already been fully performed

Please contact us if you have questions about your specific item.

4. How to Initiate a Return
To start a return, please follow these steps:

Contact our customer service team at DrMultiFix@outlook.com or by visiting www.multifix-maintenance.com

In your request, please include:

Your full name

Your order number

The item(s) you wish to return

The reason for the return (e.g., wrong size, defective, no longer needed)

Our team will review your request. If your return is approved, we will send you a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

5. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. Contact us immediately (within [e.g., 48 hours or 7 days]) if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right by arranging for a replacement or a full refund, including any shipping costs. We may require photographic evidence of the damage or defect.

6. Shipping Costs for Returns
General Returns: You (the customer) will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

Defective/Incorrect Items: If the return is due to our error (e.g., damaged, defective, or incorrect item), [Your Company Name] will cover the cost of return shipping. We will provide you with a pre-paid shipping label.

We highly recommend using a trackable shipping service or purchasing shipping insurance for items. We cannot guarantee that we will receive your returned item.

7. Refund Processing
Inspection: Once we receive and inspect your return, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

Approval: If your return is approved, your refund will be processed automatically. A credit will be applied to your original method of payment within 5 business days.

Rejection: If your return is rejected (e.g., item is used, damaged by the customer, or not in original packaging), we will notify you of the reason and will ship the item back to you at your expense.

8. Late or Missing Refunds
If you haven’t received your refund within the specified 5 business day period:

First, check your bank account or credit card statement again.

Next, contact your credit card company or bank. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at drmultifix@outlook.com

9. Exchanges
[Choose the option that fits your business:]

[Option 1 - No Exchanges]: We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

[Option 2 - Direct Exchanges]: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process outlined in Section 4 and specify that you would like an exchange.

10. Questions
If you have any questions about our Refund Policy, please contact us at:

Multi-Fix property maintenance ltd
www.multifix-maintenance.com

[This policy is subject to change without notice. The policy in effect at the time of your purchase will apply.]​